Refund policy

Return Policy

Our commitment at NinjaNew is to ensure your satisfaction with every purchase. If for any reason you encounter issues with your order, whether it’s damaged items, missing parts, or discrepancies from the product description, including a change of mind (buyer's remorse). – We’re here to assist you through our return and refund process.

To make your experience hassle-free, NinjaNew will cover all return shipping costs, and we never charge restocking fees.

Cancellations and Order Modifications: Orders can be canceled or modified within 24 hours of placement. Once the order is dispatched (a shipping notification is sent), cancellations are not possible.

Duration for Returns: You have a 30-day window for returns, beginning from the date of delivery. We cannot process returns beyond this period.

Eligibility for Return/Refund: Items that qualify for return include those with physical damage, missing components, or substantial deviations from the product description. Changed mind, ordered the wrong item, no longer want.

Return/Refund Conditions:

To be eligible for a return or exchange, the item must meet the following criteria:

  • It must be in its original, re-sellable condition.
  • It must be returned in the original packaging, with all accessories, components, and tags intact.
  • A proof of purchase or receipt is necessary.

Note: Items that have been used, washed, or altered are generally ineligible for return, except in the case of a manufacturing defect or damage

  • Exchanges: Eligible items can be exchanged instead of a refund. Final sale items are non-exchangeable.

How to Initiate a Return (Required First Step)

You must contact us before sending any items back.

  • Email us at support@ninjanew.com within 30 days of delivery.
  • Include your Order Number and the Reason for Return (e.g., "Defective product" or "Change of mind").
  • If the item is damaged or incorrect, please include photos of the item's condition.

We will review your request and reply with approval and a free prepaid return shipping label within 1–2 business days.

Refund Process: Upon receiving and inspecting your return, we’ll promptly notify you via email about the approval or rejection of your refund. If approved, refunds are processed within 3-5 business days to your original payment method.

Late or Missing Refunds: If you haven’t received a refund yet, please check your bank or credit card account first. If needed, contact us at support@ninjanew.com for further assistance.

Packing Instructions:

Please use the shipping instructions provided in our email correspondence. Ensure you:

  • Include all items received in their original packaging and condition.

  • Securely pack the parcel to prevent damage during transit.

  • Use the free prepaid mailing label we provided for the return shipment.

  • Ship the package according to the shipping instructions in our email communication. If you didn’t receive a return label, contact support@ninjanew.com.

For inquiries or assistance, reach out to support@ninjanew.com. Thank you for choosing NinjaNew!