返金ポリシー

Return & Refund Policy 

At NinjaNew, we strive to ensure a smooth and satisfactory shopping experience. Please review our return and refund policy carefully before making a purchase.

1. Cancellations & Order Modifications

Orders can be canceled or modified within 24 hours of placement. Once the order has been processed and shipped (shipping confirmation sent), cancellations are no longer possible.

2. Return Window

Customers may request a return within 30 days from the date of delivery. Requests made after this period will not be accepted.

3. Eligibility for Returns & Refunds

Returns and full refunds are only applicable if the item received is:

  • Damaged or defective

  • Missing components or parts

  • Significantly different from the product description

For reasons such as:

  • Change of mind

  • Ordering the wrong item

  • No longer wanting the product

  • Accidental purchase

Customers are not eligible for a full refund.

In such cases, NinjaNew may, at its sole discretion, offer a replacement, store credit, or partial refund, provided that:

  • The item is returned unused

  • The item is in original packaging

  • All accessories and components are included

  • The return request is approved in advance

4. Return Conditions

To qualify for any return or exchange, items must:

  • Be in original, unused, and resellable condition

  • Include original packaging, tags, and accessories

  • Be accompanied by proof of purchase

Note: Items that are used, damaged by the customer, washed, or altered are not eligible for return, except in cases of manufacturing defects.

5. Mandatory Return Authorization

Customers must contact us before returning any item.

To initiate a return:

  • Email: support@ninjanew.com within 30 days of delivery

  • Provide: Order Number and reason for return

  • For damaged/incorrect items, include clear photos

Unauthorized returns will not be accepted or refunded.

6. Return Shipping

  • NinjaNew provides a free prepaid return shipping label for approved returns

  • Customers must use the provided label and follow instructions

7. Refund Process

  • Refunds are issued only after the returned item is received and inspected

  • Approved refunds are processed within 3–5 business days to the original payment method

Important:
We do not issue refunds for items that are not returned.

8. Exchanges

Eligible items may be exchanged for the same or similar product, subject to availability. Final sale items are not eligible for exchange.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank or card statement

  • Contact your payment provider

  • If the issue persists, contact us at support@ninjanew.com

10. Packing Instructions

When returning an item:

  • Include all original items and packaging

  • Securely pack the product to avoid transit damage

  • Use the prepaid return label provided

11. Contact Us

For any questions or assistance, please contact:
support@ninjanew.com

By placing an order with NinjaNew, customers acknowledge and agree to this return and refund policy.