Return Policy

Our commitment at NinjaNew is to ensure your satisfaction with every purchase. If for any reason you encounter issues with your order – whether it’s damaged items, missing parts, or discrepancies from the product description – we’re here to assist you through our return and refund process.

Here are some commonly asked questions regarding our return policy:

Duration for Returns: You have a 30-day window for returns, beginning from the date of delivery. We cannot process returns beyond this period.

Eligibility for Return/Refund: Items that qualify for return include those with physical damage, missing components, or substantial deviations from the product description.

Contact Us Before Returning: Please reach out to us at before initiating a return. It’s essential to notify us before sending any items back to the manufacturer.

Cancellations and Order Modifications: Orders can be canceled or modified within 24 hours of placement. Once the order is dispatched, cancellations are not possible.

Return/Refund Process: To initiate a return or exchange, contact us within 30 days of delivery at Follow the packing instructions provided in our email correspondence.

Conditions for Return/Refund: For eligibility, the item must be unused or partially opened, in its original condition, and properly packed. A proof of purchase or receipt is necessary.

Refund Process: Upon receiving and inspecting your return, we’ll promptly notify you via email about the approval or rejection of your refund. If approved, refunds are processed within 3-5 business days to your original payment method.

Late or Missing Refunds: If you haven’t received a refund yet, please check your bank or credit card account first. If needed, contact us at for further assistance.

Return/Refund Conditions:

  • Damaged or Missing Part(s): Notify us at on the day of receipt and provide photos for processing.
  • Incorrect Items Received: Email with your order number and details of the issue.
  • Non-Arrival of Product: Allow 1-3 business days for order processing. Track orders on our website or contact for assistance.
  • Mind Changed (Buyer’s Remorse): No refunds for buyer’s remorse. We recommend due diligence before making a purchase.
  • Exchanges: Eligible items can be exchanged instead of a refund. Final sale items are non-exchangeable.

Packing Instructions:

  • Include all items received, along with their original packaging and accessories, in their original condition.
  • Properly affix the provided mailing label on the parcel’s address side.
  • Ship the package according to the shipping instructions in our email communication. If you didn’t receive a return label, contact

For inquiries or assistance, reach out to Thank you for choosing NinjaNew!