Our 30-day return policy
All products come with a FREE replacement/refund warranty for 30 days from the date of delivery.
Only items that arrive in a physically damaged condition, have missing parts or accessories or are significantly different from the product description are allowed for a return/refund.
Contact Us First
Please, do not send us anything without first contacting us! Please do not send your purchase back to the manufacturer. It’s very difficult on our customer care team when we get packages that we’re not expecting. They usually have no name, order number, or reason for return.
We’re not mindreaders, unfortunately, so please get in touch with us first!
To complete your return, we require a receipt or proof of purchase.
Cancellations and changes to orders
You can cancel or edit your order within 24 hours of placing it. Please note that orders are processed quickly, so let us know as soon as possible if you need to make changes. If your order has already been dispatched, it cannot be canceled. For more help canceling or changing an order, please send an email to firstname.lastname@example.org, including your order number.
If you want to return or exchange your order, simply contact us at email@example.com within 30 days of delivery and we’ll begin the return process.
Here are your packing instructions:
- Make sure that when you send us a return you include everything that was sent to you, including packaging and accessories. They also need to be in original condition.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Ship your package according to the shipping instructions in your email.
- We will provide a free shipping label for your eligible returns.
If you did not receive a return label, please send an e-mail to firstname.lastname@example.org
Note: To be eligible for a return/refund, the item must be unused/partially opened and in the same condition that you received it. It must also be properly packed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If it’s an exchange, we’ll ship out the replacement product.
Late or missing refunds
If you have not yet received a refund, please check your bank or credit card company account. There is often a certain processing time before reimbursement is displayed. If you have done all of this and still have not received your refund, please contact us.
- Damaged or Missing part(s)
Our shipments go through rigorous quality check processes before they leave our warehouse; however, there is a slight possibility that the product could get damaged during shipment. We would be more than happy to replace or return your order under such circumstances. We would appreciate it if you could let us know of any damage or missing parts to your order the day you receive it at email@example.com
Photos Required – Photos of the damaged item or missing part(s) might be requested by our customer service representatives. If no photos are available, that are needed for processing returns, returns will not be processed.
- Incorrect items received:
We are proud of the robustness of our fulfillment process and that the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered. We will ship the right item to you at our earliest. Please send us an email at firstname.lastname@example.org with the order number and complaint details.
- Product Never Arrived
We understand how important it is for you to get your product so please allow 1-3 business days for your order to be successfully automated in our systems.
If you are looking to track your order or need more information on your order, please use our track your orders page to locate information about your order.
In addition, please make sure to ask your neighbors or anyone around your neighborhood who may have potentially received the item from the postal carriers.
If there is no information in regards to your order, or your item is lost in transit, please contact us at email@example.com for our customer support team to get back to you and we will reach out to our shipping providers to help assist with your inquiry.
- Mind Changed
If you decide that you no longer want the item, buyer’s remorse such as incorrect color, size, product, or model ordered is not eligible for a refund. Buyers are requested to do their due diligence before making the purchase.
The buyer agrees to buy the products at the displayed price at the time of purchase. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
You also have the option to exchange an eligible item instead of returning it for a refund. Final Sale merchandise is sold as-is and is not eligible for exchange.
Item not applicable for a refund:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items