Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
flat rate shipping: We offer free flat-rate shipping
| Shipping Country | Estimated delivery time | Shipping Cost |
| United States | 5-10 Days | Free (82% Delivery within 7 Days) |
| United Kingdom | 5-10 Days | Free (78% Delivery within 7 Days) |
| Canada | 9-17 Days | Free (72% Delivery within 12 Days) |
| Europian Union | 7-13 Days | Free (81% Delivery within 10 Days) |
| Australia | 6-12 Days | Free (83% Delivery within 8 Days) |
| New Zealand | 9-14 Days | Free (75% Delivery within 11 Days) |
| Japan | 4-7 Days | Free (91% Delivery within 5 Days) |
| South Korea | 6-10 Days | Free |
| Singapore | 3-10 Days | Free |
| India | 11-18 Days | Free |
| Brazil | 15-22 Days | Free |
| Mexico | 12-17 Days | Free |
| Switzerland | 9-14 Days | Free |
| United Arab Emirates | 9-20 Days | Free |
| Israel | 10-18 Days | Free |
| Rest Of Asia | 9-17 Days | Free |
| Rest Of World | 15-30 Days | Free |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@ninjanew.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery.
If your order arrives damaged in any way, please email us as soon as possible at support@ninjanew.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy.
If you have any further questions, please don’t hesitate to contact us at support@ninjanew.com.
Contact Us
Ninjanew welcomes your questions or comments regarding this policy :
US: +1(973) 929-9994
Email Address: support@ninjanew.com
Monday to Saturday: 9:30 AM – 6:30 PM
* Shipping time excludes clearance/customs delays (if applicable)
*some circumstances are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.